Delhi City School provides an online fee payment facility for the convenience of parents and students.
1. Payment Cancellation
Once a fee payment has been successfully completed, it cannot normally be cancelled through the website.
If a payment is unsuccessful and the amount has been debited from the user’s bank account, the transaction may be subject to automatic reversal by the bank/payment gateway as per applicable banking timelines.
2. Failed Transactions
In case the amount is debited but the school does not receive confirmation of the payment, the parent/guardian should contact the school and provide the following details:
- Student Name
- Admission/Registration Number
- Date of Transaction
- Amount Paid
- Transaction ID/Reference Number
- Screenshot or payment confirmation, if available
The school will verify the transaction and take appropriate action.
3. Duplicate Payments
If the same fee is accidentally paid more than once, the parent/guardian should contact the school with the relevant transaction details. After verification, the school will take appropriate action regarding the duplicate payment.
4. Refunds
Any refund, where applicable, will be processed after verification of the transaction and in accordance with the school’s applicable fee/refund rules.
Where a refund is approved, it will generally be processed to the original payment source used for the transaction, subject to applicable payment gateway and banking procedures.
5. Processing Time
The time taken for a refund or reversal to reflect in the user’s account may depend on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.
6. Contact for Payment Issues
For any payment-related issue, please contact:
Delhi City School
C-8, Sector-8, Rohini, Delhi – 110085, India